Privacy Policy

1. Information we collect

We only collect personal information that is reasonably necessary for our functions and activities. This may include:

We do not knowingly collect sensitive information (as defined in the Privacy Act) through this website, and we ask that you do not submit it via the enquiry form.

2. How we collect it

We collect personal information directly from you when you submit the enquiry form, email or call us, or otherwise engage with our team. Technical data is collected automatically by our website infrastructure as described above.

3. Why we collect and use it

We use personal information to:

We will not use your personal information for a purpose unrelated to the reason it was collected without your consent, unless permitted or required by law. We do not sell your personal information.

4. Direct marketing

We may occasionally contact you with information we believe is relevant to your enquiry or interests. You can opt out of these communications at any time by replying to any message or contacting us using the details below, and we will action your request promptly.

5. Disclosure to third parties

We may disclose personal information to:

Some of these providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information consistently with the APPs.

6. Website analytics and reCAPTCHA

Our enquiry form is protected by Google reCAPTCHA to prevent spam and automated abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

7. Cookies and similar technologies

Our website uses only the minimal browser storage needed for the site to function correctly (for example, remembering interface preferences during your visit). We do not use advertising or cross-site tracking cookies. You can control or delete cookies through your browser settings, though some features may not work as intended if you do.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Data submitted through our website is transmitted over an encrypted (HTTPS) connection and stored within Google Cloud infrastructure with access restricted to authorised personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law. When it is no longer required, we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable period. There is no charge for making a request, though we may charge a reasonable fee for providing access in certain cases. If we decline a request, we will explain why in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the “last updated” date shown above. We encourage you to review it periodically.

13. Contact us